Shipping policy

Shipping Policy
Last updated: 24/09/2026

Order Processing

Standard orders are processed within 48 hours (business days).
Express orders are prioritised and processed within 24 hours (business days).
You'll receive a confirmation email when your order is placed. You'll receive a second email with your tracking number when your order ships.

Shipping Rates & Delivery Estimates
Delivery times vary based on your location:

Express Shipping: 2–6 business days
Standard Shipping: 8–14 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors outside our control, such as customs clearance, weather or carrier issues. Because Elvare toothbrushes contain a rechargeable lithium-ion battery, some carriers may apply extra handling that can occasionally add to transit times.

Customs, Duties & Taxes (International Orders)
International orders may attract customs fees, import duties or taxes, depending on your country. These charges are the customer's responsibility and are not included in the product or shipping price.

Shipping Address Changes
If you need to change your shipping address, contact us as soon as possible at supportelvare@gmail.com. We can't guarantee changes once your order has been processed. Please double-check your address at checkout.

Lost, Stolen or Damaged Packages

Delivered but not received: If your tracking shows your order as delivered but you haven't received it, check with neighbours and your building's mailroom first. Then contact us within 7 days and we'll lodge an investigation with the carrier.
Lost in transit: If your tracking hasn't updated for 10 business days, contact us and we'll follow up with the carrier. If the carrier confirms the parcel is lost, we'll send a replacement or issue a refund.
Damaged on arrival: If your order arrives damaged, contact us within 30 days of delivery at supportelvare@gmail.com. Include your order number and photos of the item and packaging. See our Refund Policy for details.

Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law or other applicable consumer protection laws.